Issues with 1020 Firmware

[jikhead]

I want to go back to the previous firmware version...is it possible to go back to the original firmware?

This 1020 version has rendered all the MIDI functions with Traktor useless, as it locks up Traktor once you attempt to press a button on the mixer and send a MIDI command to Traktor. This is also being mentioned in a few other threads, of reported MIDI problems. This did not start until immediately after installing the 1020 firmware to the mixer. I have uninstalled and reinstalled every piece of software and driver, played with both Traktor and X1600 settings only with the same results of Traktor locking up. After spending about 8 hours troubleshooting this, I'm certain that it has to be due to the 1020 firmware. I don't believe it has to do with any maps, as someone else has mentioned that they attempted to make some new maps afterwards, and they still locked up Traktor.

What is the next step from Denon on resolving this issue?

[gary]

When firmware updates are applied to any mixer, the mixers Presets are reset to factory defaults, including MIDI settings.

You didn't mention in your post above whether you re-applied your own preferred Presets after applying the update, or not.

If not, this may be why your midi is behaving differently now.

[Stouthart]

I haven't experienced any crashes of Traktor because of sending MIDI commands to the DN-X1600. However, sending LED status data is now seriously flawed. This is reproducable: after having sent 3 LED output MIDI messages, all LED's remain in there current state and no single LED can be changed anymore via MIDI commands. Only a power off/power on will solve this.

(Yes, I am running the latest firmware and have re-configured all parameters)

[DENON]

What is the next step from Denon on resolving this issue?

To get this resolved, call tech support at, 630-741-0300
Once confirmed "by them", they will then submit a claim to the engineers for improvement.

[mk01]

I haven't experienced any crashes of Traktor because of sending MIDI commands to the DN-X1600. However, sending LED status data is now seriously flawed. This is reproducable: after having sent 3 LED output MIDI messages, all LED's remain in there current state and no single LED can be changed anymore via MIDI commands. Only a power off/power on will solve this.

(Yes, I am running the latest firmware and have re-configured all parameters)

so I'm not the only one with LED button problems (when MIDI mapped). Although I experienced this will all FW (initial, then 1010 and 1020).

br,
Matus

[jikhead]

After installing the firmware, checking my settings was the first thing I did...since the instructions stated that everything would be set to default. I guess I will call you guys.

UPDATE: OK, I went back thru the settings just to make sure and still get the Traktor lockup. I thought I had it somewhat isolated to the TSI maps, but I'm not sure. The maps are definitely where I'm getting most of the lockups. But it's just not the maps. If I do have maps imported, along with button pressing on the mixer locking up Traktor...I can also use the mouse to click on something in Traktor and that too will lockup the software.

I'm running a 32-bit Vista, Phenom 9500, w/4GB RAM
Mixer is running in 48kHz, USB = Master, Output Select: 1/2=Master, 3/4=Mic, 5/6/7/8=Non, Presets are Ch1=1/2, Ch2=3/4.etc.
Traktor Audio Setup is the ASIO Driver, 48000Hz, 5.0 Audio Latency
Output Routing is Internal Mixing Mode, OUtput Monitor=3/4, Output Master=1/2, Output Record= None
All Input Routing is None expect for Input Send=7/8. ( I have also set A,B,C,D to 1/2, 3/4, 5/6, 7/8 with same results)

[jikhead]

I spoke with Martin in Support and I have to thank him for his patience, and for helping me resolve the external mixing mode problem. Since I bought the mixer back in March, I haven't been able to get the mixer to work when Traktor was set to external mixing mode; therefore allowing the mixer global and channel controls to work independently. I had one setting wrong with the Master/Channel selection of the USB Audio Setting. I'll take the blame here but do think the manual could use a rewrite and be more descriptive with the explanations. The manual does say to set to Master if using with digital DJ software. I think this needs more detailed information in the description.

So anyway, since this area is now working for me I no longer really need the TSI maps I was using...for now at least. With that said, we didn't really attempt to troubleshoot the Traktor lockups. However, I think this problem still remains there with the firmware since others are reporting some slight issues with the LEDs. I will attempt to make some custom mappings soon to test whether Traktor still locks up or not.

Thanks Martin.

[DENON]

I'll take the blame here but do think the manual could use a rewrite and be more descriptive with the explanations. The manual does say to set to Master if using with digital DJ software. I think this needs more detailed information in the description.

I'm sorry the manual has caused you this confusion, we will take a look at it.

When using DJ software, there are usually two mixer settings within it:

A. Internal Mixer
B. External Mixer

When using Internal Mixer mode, you would set the mixer to USB Audio “Master”

When using External Mixer mode, you would set the mixer to USB Audio “Channel”


Let us know if by changing this setting also took care of the midi issue.

[mk01]

When using Internal Mixer mode, you would set the mixer to USB Audio “Master”

When using External Mixer mode, you would set the mixer to USB Audio “Channel”


Let us know if by changing this setting also took care of the midi issue.

It does not matter, whether mixer is in master or channel mod, or Traktor using internal or external mode. Once you turn on MIDI control and press any LED button (CUE, EFX SEND, FUNC x - mapped as out control to turn on / off) few times in a row, CTRL remains on, no more MIDI controls possible (application stops playing, you can't use any control even with the mouse).

What is needed is change to USBA (or power off / on ) - then something like "lock" is removed. After you reconnect with USBB, everything continues as before but MIDI. MIDI is dead. Restart of the application is required.

Simple workaround is to set out-port in controller mappings to none. Then no out control is send out, LED button will not light, but Traktor and Mixer won't freeze.

br,
mk

[jikhead]

So I just got thru playing for about an hour, at which point Traktor locked up again. I'm not using any MIDI functions on the mixer and it's running in external mixing mode. Only MIDI going on is with the X1's. Everything was fine for that hour, then Instead of using the X1's to browse my songs, I used the mouse to click the browse button...at which point the sound stopped and Traktor locked up. Only way to undo it was to restart the mixer, exit Traktor, and restart both.

[DENON]

So I just got thru playing for about an hour, at which point Traktor locked up again. I'm not using any MIDI functions on the mixer and it's running in external mixing mode. Only MIDI going on is with the X1's. Everything was fine for that hour, then Instead of using the X1's to browse my songs, I used the mouse to click the browse button...at which point the sound stopped and Traktor locked up. Only way to undo it was to restart the mixer, exit Traktor, and restart both.

Are you sure thats not some unknown bug in Traktor v126?

[Stouthart]

I experienced similar issues when I had the 1600 set as my default output device on my MBP.

[mk01]

Are you sure thats not some unknown bug in Traktor v126?

it's more than possible, but how can we test and be sure? is there any other software capable of mapping "out" controls?

br,
Matus

[jikhead]

Although it's possible that it could be related to Traktor....but like I mentioned in my original post when I started this thread...the lockups did not start until I updated the mixer firmware to 1020. I have NEVER EVER had Traktor lockup like this before until updating the mixer.

Not to rain on Denon's parade, but if this continues and we can't resolve these bugs...I will probably move to using the Native Instrument dedicated controller that they are currently working on.

[DENON]

Not to rain on Denon's parade, but if this continues and we can't resolve these bugs...I will probably move to using the Native Instrument dedicated controller that they are currently working on.

Not to worry, if its us, we always come through with a fix.

Next test is to try the previous firmware version, v1010.
Shoot me a PM with your email address and full name.

[jikhead]

Thanks Silvio, I am PM'ing you now.

[mk01]

silvio, jikhead,

any progress?

br,
Matus

[jikhead]

Was on it for an hour Friday with no issues...but I had a playlist made up and never touched Traktor with the mouse..only with the X1's.

Sunday spent a couple of hours inserting que points into the playlist and it did lock up once towards the beginning which happened when I press play on one of the channels with the mouse. I restarted the mixer and it was going again. I did spend several hours prior to this trying to figure out why Traktor wasn't seeing my X1's. After doing driver disables/re-enables, redoing the Traktor wizard, inserted/deleting X1 maps, deleting and reinstalling the X1 drivers...none of this worked. In the end, a reinstall of Traktor was necessary to get the X1's recognized again.

Monday, I spent about another hour or two inserting more que points into my playlist, with no issues.

So I really don't have clue as to what is causing the lockup. I continue to monitor and I still have the mixer running on 1010 as I feel it's safer with it than 1020.